Last Updated: January 1, 2025
At AlkaSlim Wellness, we are committed to getting your order to you as quickly and reliably as possible. Please read this Shipping Policy carefully to understand our processes, timelines, and procedures.
1. Order Processing Time
All orders are processed within 1–3 business days of payment confirmation (Monday through Friday, excluding federal holidays). Orders placed on weekends or public holidays will begin processing on the next available business day.
During promotional periods or high-demand seasons, processing times may extend slightly. You will receive a confirmation email once your order has been processed and shipped, which will include your tracking information.
2. Shipping Methods & Carriers
We currently ship within the United States using trusted national carriers, including:
- USPS (United States Postal Service)
- UPS (United Parcel Service)
- FedEx
The carrier used for your order may vary depending on your location, the size of your order, and current carrier availability. The tracking information provided in your shipping confirmation email will identify the specific carrier handling your delivery.
3. Shipping Options & Delivery Times
Standard Shipping
Standard shipping typically delivers within 5–7 business days after your order is processed. This option may be available at a flat rate or free depending on your order total and current promotions.
Expedited Shipping
Expedited shipping delivers within 2–3 business days after processing. Expedited shipping rates are calculated at checkout based on your delivery address and order weight.
Free Shipping
Free standard shipping is available on select package orders (typically our 3-bottle and 6-bottle bundles). Free shipping eligibility will be clearly displayed on the product and checkout pages.
Please note: Delivery estimates begin on the day your order ships, not the day it is placed. Business days do not include weekends or federal holidays.
4. Shipping Destinations
Currently, AlkaSlim ships exclusively within the contiguous United States (48 continental states). We do not currently ship to Alaska, Hawaii, U.S. territories, APO/FPO addresses, or internationally. We hope to expand our shipping coverage in the future.
5. Order Tracking
Once your order has been shipped, you will receive an automated email containing your tracking number and a link to track your package in real time. You can use this tracking number directly on the carrier’s website to monitor the progress of your delivery.
If you have not received a shipping confirmation email within 4 business days of placing your order, please check your spam or junk folder before contacting us.
6. Delayed or Missing Packages
Occasionally, packages may experience delays due to weather events, carrier disruptions, or other circumstances beyond our control. If your package has not arrived within the estimated delivery window, we recommend:
- Checking the tracking information for the latest status update.
- Verifying that the shipping address on your order was entered correctly.
- Checking with neighbors or your building manager in case the package was delivered to a nearby location.
- Contacting the carrier directly with your tracking number.
If your package has been marked as delivered but you have not received it, or if the tracking shows no movement for more than 7 business days, please contact our customer support team immediately.
7. Lost or Stolen Packages
AlkaSlim Wellness is not responsible for packages that are lost, stolen, or undeliverable due to an incorrect address provided at the time of order. Please double-check your shipping address carefully before completing your purchase.
If you believe your package has been lost in transit (not simply delayed), please contact us at contact@alkasliim.us and we will work with the carrier to investigate your shipment.
8. Incorrect or Damaged Shipments
If you receive an incorrect item or your order arrives visibly damaged, please contact us within 7 days of delivery with photographic evidence and your order number. We will work promptly to resolve the issue, which may include a replacement shipment or refund.
9. Address Changes
If you need to change your shipping address after placing an order, please contact us as soon as possible at contact@alkasliim.us. Address changes can only be made if your order has not yet been processed or shipped. Once a shipment is in transit, we are unable to redirect packages.
10. Contact Us
If you have any questions about your shipment or this policy, please reach out to our customer support team:
- Email: contact@alkasliim.us
- Phone: +1 (323) 237-8559
- Hours: Monday – Friday, 9AM – 6PM EST
We typically respond to all inquiries within 24–48 business hours.